FREQUENTLY ASKED QUESTIONS

WHERE DOES SKINTRADE SHIP?


SKINTRADE ships within Australia ONLY. Any international interest and request can email us direct on hello@skintrade.com.au




HOW MUCH DOES SHIPPING COST?


Standard shipping within Australia is $10. Spend $50 and over and recieve free shipping. We use a varierty of couriers that require a physical address (no postal boxes or parcel lockers). Our couriers have the authority to leave the parcel in a safe place. If you would like to sign for the parcel drop-off - we can arrange this for an additional fee. This applies to retail customers only. Bulk shipping and/or wholesale orders will incur shipping and handling fees. Express post or urgent deliveirs will incur a fee (to be advised based on delivery address).




HOW LONG WILL IT TAKE TO GET MY ORDER?


Generally Australian orders will arrive within 2-5 working days of order fulfilment. Western Australian, Northern Territory or remote deliveries may take longer. We do our very best to ensure orders leave our warehouse quickly, however we have no control over Australia Post or courier delivery times.




WHAT HAPPENS IF I ENTERED THE WRONG ADDRESS WITH MY ORDER?


If you think the address may not be correct, email us immediately and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less handling fee ($15).




CAN I HAVE MY ORDER GIFT WRAPPED OR A CARD INCLUDED?


Yes. Please email us as soon as your order is placed with any special details and we will do our best to accommodate.




WHAT IF I NEED MY ORDER URGENTLY?


If you need your order before a certain date contact us prior to placing an order to confirm possible delivery times. Express postage will incure a fee (to be advised based on delivery address).




WHAT IF MY PUMP BREAKS?


Very occasionally pumps will fail. Please email us and we will arrange a replacement top (hello@skintrade.com.au).





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